Accessibility

Contact Us

If you or a member of your party has a disability or special need that requires accommodation, please contact our staff by calling 301-790-2000 (voice) or info@mdtheatre.org Should you have difficulty using standard contact methods, we encourage you to utilize Telecommunications Access of Maryland- Maryland Relay Services to contact our Box Office.

Accessible Seating for Performances

As a historic venue, ADA seating is available on our Orchestra Level though it is extremely limited. If you or a member of your party needs ADA seating (Wheelchairs, Sight/Hearing Impaired or Limited Mobility) please contact our Box Office Directly at 301-790-2000. Wheelchair accessible seating is also available for purchase via Ticketmaster.

Note, that all seats in the Balcony Sections (BAL100, BAL200, BAL300) and Box Seats are only accessible by stairs. Balcony and Box Seats are NOT recommended for patrons who have issues with stairs or who use mobility assistance such as a walker or cane.

Elevator Access

Accessible access is available from the Street Level of South Potomac Street. Press 1, to enter the grand lobby and box office. To access the Historic Auditorium, patrons may utilize the Middletown Valley Bank Walkway, between the Theatre and Barbara Ingram School of the Arts.

The Performing Arts Center is equipped with two elevators to allow patrons access to the Lower-Level Lobby and 4 floors of event space. Elevator 1 is in front of the building and includes street access.

The Historic Auditorium is accessible but does not include any elevator access for patrons.

Hearing Assistance

The Maryland Theatre is equipped with a state-of-the-art hearing loop system that assists those patrons who wear hearing aids to enjoy a crystal-clear performance. Our hearing loop system directly connects with most hearing aids, to use the system those who wear hearing aids must turn their hearing aids to the "T" or "MT" program. The sound from the stage transmits directly to the T coil of any hearing aid to provide crystal clear sound. This will allow those who live with hearing loss to truly enjoy our theater.

Patrons without hearing aids or compatible hearing aids may request a headset by providing your driver's license at the technical desk in the rear of the Theatre upon arrival for a performance.

If you have any questions, please feel free to contact Audiologist Dr. Karen Hamilton for assistance.

Interpretive Services

Interpretive services are not arranged for every performance or event. To request interpretive services, we strongly urge ask patrons to contact the box office directly with interpretive services a minimum of three weeks in advance to ensure adequate arrangements can be made. Your proactive communication allows us to provide the best possible experience for all attendees.

Sensory Friendly in Our Suite

The Maryland Theatre is proud to offer a sensory-friendly experience in our Suite. This private viewing area comfortably accommodates up to 12 guests, has lights and sound controlled independently from our stage. Our sensory-friendly experience allows people with autism or other disabilities to enjoy the show at reduce sound levels, in low ambient lighting and move freely during the performance. Private restrooms and concessions are included in this experience.

The suite offers a soundproof, private view of the stage through large windows, with a capacity of up to 12 persons and is wheelchair accessible. The space is equipped with dimmable lighting, adjustable volume sound, upholstered, individual banquet, chairs, side tables, and is typically staffed with a concessions staff member providing service from the time that doors open through intermission or 30 minutes into the after the start of the event.

During other performances, an order form will be provided in advance of the show and your order will be delivered by a staff member during intermission. While the suite is not the best view in the house due to its location at the rear of the balcony, it is a private and sound-proof experience. Patrons may request suite seats at any time for individuals with disabilities, regardless of whether the suite is currently posted on sale. The box office will coordinate with the renter at the time of inquiry to make any accommodations possible.

Please contact our box office directly by calling 301-790-2000 to inquire about the availability of sensory-friendly performances.

Service, Therapy & Support Animals with Patrons & Attendees

Service animals and Support pets are permitted at The Maryland Theatre. These animals are limited to dogs or small horses, all other types of animals are prohibited. Service, Therapy & Support animals are permitted under the following conditions:

Are welcomed on leash or harness only.
Because some shows use the aisle for actor or dancer entrances and to allow guests and staff safe egress, the aisles must always be kept clear.
Please note the flooring surface may vary between concrete, carpeting or hardwood.
When purchasing a ticket, or upon your arrival please make staff aware of your animal so that an appropriate seat may be provided to accommodate space for your animal at your seat. If a seat with space is not available, then a full refund will be offered.
Patrons with animals that are not well-behaved, aggressive or endanger others will be asked to leave. No refunds will be approved for this departure.

Restrooms

A single-stall-accessible unisex restroom is located behind orchestra 300 in the historic auditorium. Additionally, patrons can find accessible restroom facilities on each level of the Performing Arts Center.

Visual Impairment Recommendations

Orchestra Sections 100 and 300 are particularly recommended for individuals with visual impairments, offering optimal acoustics and proximity to the stage for a more immersive experience. Should you wish to secure seating in these sections, we encourage you to reach out to the local box office directly, where our staff will be delighted to assist you in making your concert experience truly memorable.